This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, and AI-powered features, including Ask Clara, article pages, and personalized recommendations (collectively, the "Services").
By using our platform, you agree to the practices described below.
1. Information We Collect
We may collect the following categories of data:
1.1 Personal Information
- Name
- Email address
- Account details (username, password - encrypted)
- Subscription and billing information (via payment processors)
- Health topics you search or read
1.2 Usage Data
- IP address and device information
- Browser type & version
- Pages visited and time spent
- Referring URLs
- Clicks, scroll patterns, and interactions
1.3 AI Question Data
When you ask a question to Ask Clara, we store:
- The query you submit
- The model output (response)
- Logs required for abuse prevention and improvements
We do not store sensitive medical information unless you choose to provide it voluntarily in your queries.
2. How We Use Your Information
We use your data to:
- Provide and improve our Services
- Personalize recommendations and content
- Monitor usage patterns and detect abuse
- Communicate account updates, newsletters, and features
- Train and enhance the AI model responsibly (anonymized where possible)
- Comply with legal obligations
3. Cookies & Tracking
We use cookies and similar technologies to:
- Remember user preferences
- Track usage for analytics
- Enforce daily question limits
- Support login sessions
- Display relevant advertising
You may disable cookies in your browser settings, but certain features may not function properly.
4. Sharing & Third-Party Services
We may share anonymized or aggregated data with:
- Analytics platforms (e.g., Google Analytics)
- AI service providers (OpenAI, Perplexity, etc.)
- Payment processors (Stripe/PayPal)
- Cloud hosting and security providers
We do not sell personal data to third parties.
5. Data Storage & Security
We take reasonable security measures to protect your data, including encryption, access controls, and secure transfer protocols.
However, no internet-based system is 100% secure, and we cannot guarantee absolute protection.
6. Your Rights
You have the right to:
- Access, update, or delete your account data
- Request a copy of stored information
- Opt-out of marketing emails anytime
- Disable non-essential cookies
- Request account deletion
To exercise these rights, contact us at:
7. Children's Privacy
Our platform is not intended for users under 16 years old.
We do not knowingly collect personal data from children.
8. Updates to This Policy
We may update this Privacy Policy periodically.
Continued use of the Service constitutes acceptance of the updated terms.